Delivery
How long does it take to deliver your personalized watch?
We prepare and dispatch your order within 24 hours. Delivery is fast and tracked:
- France, Switzerland, Belgium : 2 to 4 working days
- Europe : 3 to 6 working days
- International : 5 to 10 working days
Each package is carefully wrapped in a Tweed Co. gift box, ideal for a special gift. personalized watch.
straps & Charms
Are the straps interchangeable?
Yes, all our Tweed Co. watches are designed with a quick-change system for custom strapwashable, elastic and interchangeable - no tools required.
Can I personalize my watch with charms?
Absolutely. Our customizable charms easily added to your customized braided strap. You create a real jewel watch with charm that reflects your style, values or emotions.
Are braided straps washable?
Yes, all our braided straps are hand-washable in lukewarm water with mild soap. Convenient for everyday use!
Feedback & Discussion
Can I return a personalized watch?
Yes, you have 14 days after receipt to request a return, even for a personalized gift. Products must be unworn, inanna@tweed-co.com.
Secure payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express and PayPal. Payment is 100% secure.
Warranty & Service
Are my products guaranteed?
Yes, all our watches come with a 2-year warranty. Our accessories (charms and straps) also come with a 2-year warranty. If you have any questions, please contact us:
anna@tweed-co.com.
Offer a personalized watch
Is it a good gift idea?
Absolutely. A personalized watch is a an original gift full of emotion. Thanks to
customizable charms and
interchangeable strapsYou're offering more than just an accessory: a unique souvenir.
Our watches for men and women are often chosen as personalized jewelry gifts for birthdays, Mother's Day, graduations and weddings. Discover also our blog post on personalization.
Corporate customization
Do you make customized watches for companies?
Yes! We offer
personalized watches and charms for companiesfor clubs or events. Ideal for a customer gift or team souvenir. Contact us at
anna@tweed-co.com.
Other questions
How can I contact you?
Our customer service is available 7 days a week at
anna@tweed-co.com. You can also write to us on our social networks: